Frequently Asked Questions
We've compiled a bunch of frequently asked questions below. If you can't find your question here, feel free to email us at firstname.lastname@example.org and we'd be happy to help!
ORDERS & PRODUCTS
Do you ship to my country?
We ship to all countries worldwide.
If you cannot see any shipping options at checkout, our courier (Australia Post) may have placed a temporary suspension on deliveries to your country. This is does not happen often and is very rare. Please reach out to email@example.com for alternate shipping options.
- How can I track my order?
After your order is dispatched, you will receive a confirmation email which contains details of your shipment tracking number.
In some cases, this email may end up in your spam or promotion folder. Please check these folders, in addition to your inbox for the email.
The product I want is sold out. When will it be back in stock?
You can register to be notified when this items is restocked. Go to the product listing of the sold out item. Enter your email address under the "Notify Me When Available" heading and click "Email Me". You will be automatically notified when the product becomes available again.
What payment options do you offer?
We offer a variety of "pay now" payment options including Visa, Mastercard, Google Pay, Paypal, Apple Pay, Shop Pay and JCB.
We also offer "buy now, pay later" options including After Pay (Australia only), Sezzle and Paypal in 4. These options can be selected during the checkout process.
Polymer clay is an extremely versatile pliable material, that is well known for its ease and simplicity to work with. It is used by artists, makers and hobbyists, ranging from children to professional artists and movie makers.
It is made of polymers, resins, colouring agents and fillers in a polyvinyl chloride (PVC) base.
How is polymer clay hardened?
Polymer clay can be hardened (or "cured") in a standard home oven. The temperature and duration of baking will vary according to the brand of clay used. Baking instructions are often provided on the packet of clay.
How should I store excess clay once the packet is open?
We recommend keeping the clay in an airtight container or bag in a cool, dark place.
What is a polymer clay color recipe?
Color recipes show you how to create unique colors, by combining other pre-packaged clay (known as the color recipe "ingredients").
The recipe lists the ratio of ingredients needed to make a particular color.
- What ingredients do I need to make your color recipes?
Every single one of our color recipes can be made with the same 5 ingredients:
- Premo Fuchsia
- Premo Cadmium Yellow
- Premo Cobalt
- Premo Cadmium Red
- Premo White or Souffle Igloo*
*Souffle Igloo and Premo White can be used interchangeably. They will both produce the same color when mixed. Premo White just has slightly more optical brighteners, giving off a brighter sheen compared to Souffle Igloo (this does not impact the color).
Will I receive any physical items with the color recipe?
No. Color recipes are only a digital product.