Returns policy

Eligible Returns

If you are not completely happy with your purchase, please read our returns policy and conditions below carefully, to ensure you are eligible for a return. 

Customers can return orders for a store credit in the form of a gift card, by lodging a request within 45 days of placing your order. We do not offer refunds for change of mind. To request a return, please email orders@claycrazestudio.com with the following information:

• Subject line: Return Request - [Order Number] - [Your Name]
• Email body: name and quantity of the item(s) you would like to return

Upon approval of your return request, you will be provided with a return address to our office in Victoria, Australia. Item(s) are to be returned to this address in unused and resellable condition.

Return shipping will be paid at the customer's expense and customer will be required to arrange their own shipping. For piece of mind, we recommend using tracked post to return the item(s).

Once returns are received and accepted, they will be processed within 5 Business Days. We will notify you once this has been completed through email.

Unfortunately, we do not accept returns for digital products, sale items or gift cards.

Missing, faulty or damaged items

Please inspect your order upon delivery. If the item is defective, damaged or if you receive the wrong item, please email orders@claycrazestudio.com within 48 hours of delivery with the following information:

• Subject line: Order Issue - [Order Number] - [Your Name]
• Email body: details of item(s) that are damaged or missing, including any photos which may be relevant

We will respond to you with the options to correct the issue, which may include replacing any damaged or missing items, or issuing a refund.

Didn't find the answer you are looking for?

If you have any other questions, please email us at orders@claycrazestudio.com